Refund and Cancellation Policy

1. Who decides and pays a refund

Entry fees are charged by the tournament’s organizer on the organizer’s own Stripe account. MYO Gambit never holds entry-fee money. Refunds of entry fees are therefore decided by the organizer, under the refund policy shown on the tournament’s page, and are paid by the organizer from the organizer’s Stripe account. To ask for a refund, contact the organizer. You can also ask to withdraw from your entry on your registration page, which sends the request to the organizer.

2. The organizer’s refund policy

Each organizer sets its own refund policy, including any deadline and how much is returned. It is shown on the tournament’s page before you register. Where an organizer has not published a policy, ask the organizer before you register; refunds are then at the organizer’s discretion, subject to your rights under the law.

3. Our platform fee

Our platform fee is charged to the organizer on each paid registration. It pays for the software used to take that registration.

• We keep the platform fee when a participant withdraws, when an organizer chooses to give a refund, and when a chargeback is decided against the organizer.
• We return the platform fee to the organizer when the organizer cancels the whole tournament and refunds its participants, for a duplicate charge, and for a payment error caused by the Service.

An organizer asks for a platform-fee return by emailing support@myogambit.com with the tournament and the registrations concerned. We process returns ourselves; they are not automatic.

4. Payment processing fees

Stripe charges the organizer a processing fee on each payment. Stripe sets its own rules about those fees, and generally does not return its processing fee when a payment is refunded. An organizer’s refund policy may therefore deduct processing costs, if it says so.

5. Cancelled tournaments and divisions

If an organizer cancels a tournament, the organizer is responsible for refunding its participants. If an organizer cancels or combines a division, participants are offered the choices the organizer has set, which may include moving to another division or requesting a refund. The Service records what is owed; the organizer pays it.

6. Duplicate charges and payment errors

If you were charged twice for the same entry, or charged an amount different from the total shown to you before payment, email support@myogambit.com with the tournament and the date. We will investigate with the organizer, and the incorrect charge will be refunded in full, including our platform fee.

7. Chargebacks

If you dispute a charge with your bank, the dispute is handled by Stripe and the organizer, and the organizer bears the outcome and any dispute fee. Please contact the organizer first: a dispute takes longer than a refund, and an organizer may withdraw the entry of a participant who disputes a valid charge.

8. How long a refund takes

Once an organizer issues a refund, it is returned to the original payment method. Stripe states that refunds typically reach a card within five to ten business days, depending on the bank. We do not control that timing.

9. Credits

Some organizers offer credit toward a future entry instead of, or as well as, a refund. Credit is issued by that organizer, can be used only with that organizer, and may expire as the organizer has stated.

10. Pilot arrangements

During pilot events we may agree a different platform fee with an organizer in writing. Such an arrangement applies only to the events it names, changes what the organizer pays us, and does not change the price shown to participants or their rights under this policy.

11. Questions

For a refund of an entry fee, contact the tournament’s organizer. For anything about this policy, email support@myogambit.com. This policy is part of our Terms of Service.